Why Every Retail Store Should Consider a Free ATM Placement

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Every retail store should consider a free ATM placement. As a business owner, you are probably always searching for ways to attract more customers and increase revenue, especially in today’s competitive retail environment. One powerful strategy is free ATM placement. 

By partnering with a provider who installs and manages an ATM at no cost, retailers can transform a small corner of their store into a profit-generating convenience for customers. In this article, we’ll highlight all the ways your store can benefit from an on-site ATM machine and how you can get one installed for free.

What Is Free ATM Placement?

Does a free ATM placement sound too good to be true? Here’s how it works:

Free ATM placement means a third party provides your business with an ATM. This third party typically handles installation, maintenance, and cash loading all at no charge to you. In some cases, however, you can agree to take on one or more of these responsibilities for a share of the surcharge revenue (more on that later).

Essentially, a free ATM placement is a hands-off way to add a valuable service for your customers. But there are a number of other ways your store can benefit as well.

Benefits of Free ATM Placement for Retail Stores

Increased Foot Traffic

Increased foot traffic means more potential business and revenue. Shoppers in need of cash will naturally be drawn to your store if they know an ATM is available. 

Recently, public opinion company Creative Consumer Research surveyed retail customers across the US on store premises at locations where ATMs were available in an effort to gain insight into the impact of in-store ATMs on consumer traffic and purchase behaviors. 

Of the 395 customers surveyed, 70% reported visiting the store primarily to use the ATM! This extra traffic translates into more opportunities for new customers and higher overall sales.

Higher Sales and Impulse Purchases

Customers who withdraw money from an in-store ATM often spend it immediately, many times in your store. According to the Creative Consumer Research survey, 33% of ATM users made a purchase while in the store, about 52% of whom paid for their purchases with cash they had just withdrawn from the in-store ATM. Convenience stores, gas stations, and small retailers especially benefit from this spending pattern.

Enhanced Customer Convenience

A retail ATM placement also ensures that customers don’t have to leave your business to find cash. The Creative Consumer Research survey found that 59% of respondents came to the in-store ATM because it was convenient. Furthermore, 54% said they would shop at the store less often if the ATM was removed. Convenience keeps sales in your store and positions you as a customer-first location. 

Passive Income Through Surcharge Revenue

With free ATM placement, store owners have the potential to receive a share of each transaction fee. Even with moderate use, these small payments can add up to a steady passive income stream. 

However, this is dependent on the agreement you make with the third party ATM owner. Even if you opt for a free placement without a share of the surcharge revenue, you are still going to experience a number of lucrative benefits simply based on the added convenience it offers your customers.

Zero Cost, Zero Responsibility

Alternatively to receiving passive income through surcharge revenue, you could be experiencing other lucrative benefits with zero cost and zero responsibility on your part. In a typical free ATM placement arrangement, the provider, or ATM owner, covers the equipment, service, and ongoing support. 

Your only responsibility is offering the floor space. That is, unless the provider shirks their responsibilities. Hosting an ATM machine that is frequently out of service or out of order negates all of these benefits. 

When questioned in the Creative Consumer Research survey about the most valued attributes in an ATM, 27% cited reliability. And remember that 59% cited convenience. Your ATM is neither reliable nor convenient if it isn’t consistently functional or properly stocked with cash. 

So, if you find yourself in a situation where your provider is not holding up their end of the bargain, it then becomes your responsibility to terminate your contract and find another, more reliable provider to partner with. 

Competitive Edge

By offering on-site cash access, your business gains an advantage over nearby competitors. Shoppers are more likely—59% more likely—to choose your location if they know they can access both cash and their essentials in one stop.

Reduced Credit Card Processing Fees

Every time a customer pays with a card, retailers lose a portion of the sale to processing fees. Processing fees typically account for between 1.5% and 3.5% of the sale which adds up quickly, especially for businesses that operate on thin margins or process many small-ticket transactions.

By offering an on-site ATM, you make it easier for customers to pay with cash instead of cards. Cash purchases mean no swipe fees, no interchange costs, and no deductions from your profits. 

For convenience stores, gas stations, and other retailers where small-ticket transactions are common, encouraging cash transactions can preserve a meaningful share of revenue. In this way, free ATM placement not only increases sales but also helps you keep more of what you earn.

Is Free ATM Placement Right for Your Store?

If you operate a retail store, gas station, convenience store, or other high-traffic business, a free ATM could significantly enhance your bottom line. The best part is it requires no investment, no maintenance, and little to no effort on your part.

When it comes to determining whether you want to buy an ATM for your location or have a professional place and operate a free ATM at your location, you first have to figure out how much time you’re willing to put into an ATM machine. Are you willing to fill it with cash? Willing to take time out of running your business to fix an ATM error if one does occur? Are you willing to take time to keep the machine cleaned? Willing to keep it up-to-date with the latest software? Are you prepared to foot the cost of an ATM machine for your business by yourself?

If your answer is yes, you can own and operate your own ATM machine from your own store. Our free ATM Start-Up Kit will walk you through each step you need to get started. Simply review the kit, fill out the paperwork, send it back to us, and you’ll be ready to place your order!

If you answered no to any of the questions above, then a free ATM placement could be right for your store! 

How to Secure Your Own Free ATM Placement

Free ATM placement is a simple, no-cost way to boost foot traffic, sales, and customer satisfaction while potentially earning passive income. In an industry where every advantage matters, offering on-site ATM access can set your store apart. Partnering with an ATM provider allows you to grow your business. ATMDepot can help.

Send in an ATM Placement Request, and ATMDepot will search our repertoire of well-established and certified Independent ATM Deployers (IADs) for a representative of ours in your area. Once we find one, we’ll get you in touch. The IAD will be able to place an ATM in your store for free in addition to assisting you with whatever ATM services you’d like provided like filling the machine with cash and/or maintaining updates and cleanliness. Contact us to take the first step today!

How Do ATM Machines Work?

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An ATM machine is a self-service banking terminal that allows users to perform basic financial transactions without the need for a human teller. Anyone can own and operate an ATM machine, not just banks. But how do ATM machines work?

Aside from the actual technical functions of an ATM machine, you might be wondering how an ATM can work to make you money. In this article, we’ll not only explain the inner workings of ATM machines but also how they can work for you.

How Do ATM Machines Work: Technical Components

Most ATM machines are composed of 5 main components: card reader, keypad, display screen, cash dispenser, receipt printer. If you’ve ever used an ATM before, you’re probably familiar with most of these parts. However, as the owner and operator of an ATM machine, they can take on a new meaning as it is your responsibility to keep them functioning smoothly. 

Card Reader

The card reader reads the magnetic stripe or chip on a debit/credit card to access the user’s account information. Card readers must meet certain compliance standards, and they change periodically as technology and security measures evolve. 

Keypad

The 3×4 (standard numeric) keypad is where users enter their PIN and select transaction options. There are a few keypad variations to support different security standards, user needs, and regulatory environments. However, most keypads in the United States have standard features. 

For example, metal keypads are common because they are more difficult to tamper with and overlay. Privacy shields help prevent “shoulder surfing”. And ADA compliance requires that the keys have tactile symbols (like a raised dot on the 5 key), high contrast markings, and auditory output.

Finally, Encrypting PIN Pads (EPPs) are the industry standard. EPPs are tamper-resistant keypads that encrypt the PIN internally before sending it to the ATM processor. They are required by PCI PTS standards to maintain compliance. If tampered with, the self-destruct feature automatically erases encryption keys.

Display Screen 

The display screen shows the instructions and transaction details. ATM display screens come in a variety of types and configurations, depending on the machine’s age, purpose, location, and technology level. These screens serve not just as user interfaces but also as a platform for branding, advertising, and accessibility.

Older screens are monochrome LCD screens. They display in black-and-white or grayscale, have low resolution, and do not have touchscreen capability.

Color LCD screens are the most common type in modern ATMs. They range from 7-15 inches in size. They can support simple graphics, animations, and branding. And resolution might vary from basic VGA to high-definition.

Touchscreens allow users to interact directly with the screen without the need for physical navigation buttons. Touchscreens are common in newer ATMs and can only be used for navigation; PIN entry must still go through a certified EPP unless the screen is PCI-certified.

Outdoor ATMs or drive-up terminals might have sunlight-readable or anti-glare screens. They use transflective LCDs, anti-glare coatings, or high-brightness backlights and help ensure visibility in direct sunlight.

Privacy screens are made of integrated filters that narrow the viewing angle. This allows only the user directly in front of the ATM to read it. These are often used at walk-up indoor ATMs in high-traffic areas.

Finally, voice-assisted screen interfaces combine a visual screen with audio prompts via a headphone jack (for ADA compliance). These are used by visually impaired users to navigate via voice and tactile keypad input.

Cash Dispenser 

The cash dispenser presents cash to the user based on their requested amount. It draws from secure containers called cassettes, each of which holds a single denomination of currency (e.g., $20 bills, $50 bills).

Most ATM machines have only one or two cassettes, so they can only offer one or two denominations in withdrawals. This is why you might see withdrawal options on some machines only in $20 increments—those machines have one cassette that only dispenses twenty dollar bills.

The cash dispenser uses rollers, sensors, and error-checking systems to ensure the correct number of bills is dispensed, bills are not stuck together, and counterfeit or damaged notes are rejected. If there’s a jam or error, the transaction is logged, and the cash is typically returned to a reject bin inside the ATM rather than being lost.

Receipt Printer

The receipt printer prints a paper record of the user’s transaction. Details might include the transaction type, date and time, location, account balance, and a confirmation number. ATMs can also be programmed to print custom messages (like a thank you) and/or include location-specific offers, coupon codes, or branded ads to drive customer engagement or encourage repeat transactions.

Most ATM receipt printers use thermal printing technology. No ink is required, just special heat-sensitive paper. This helps reduce maintenance but requires the correct thermal paper rolls. As the owner/operator of an ATM machine, it is your responsibility to purchase the receipt paper and make sure the machine is always stocked and free of paper jams. 

For all of these parts to function, the ATM machine must be plugged into a power source and connected to the internet. The internet connection is how the machine communicates with the user’s bank and the credit card networks to verify user information and approve or deny the transaction.

How Do ATM Machines Work: Compliance Requirements

ATM card readers must follow a set of standards and regulations to ensure security, interoperability, and fraud prevention. It’s especially important for both bank-owned ATMs and Independent ATM Deployers (IADs) to meet certain industry standards to protect users and participate in card networks (like Visa, Mastercard, etc.).

EMV Compliance

Card readers must be EMV compliant. EMV stands for Europay, Mastercard, and Visa. Basically, this is the term applied to cards with chips. Chip-enabled cards are more secure than cards with only a magnetic stripe and are therefore required in most regions to reduce card-present fraud. All ATM machines have to be able to accept and read chip cards. 

PCI DSS Compliance

PCI DSS stands for Payment Card Industry Data Security Standard. This applies to any system that handles cardholder data, which includes ATM machines. ATMs must encrypt card data during and after reading it and therefore must maintain compliance.

PCI PTS

PCI PTS refers to PIN Transaction Security. This compliance regulation focuses specifically on secure PIN entry and encryption. ATMs must use approved PIN entry devices (PEDs) that protect against skimming and PIN compromise. Hardware must be certified to resist tampering or keylogging to be compliant.

ADA and Accessibility Compliance

The Americans with Disabilities Act (ADA) is a United States law that requires certain accommodations for citizens who would not otherwise be able to benefit from services. To comply, ATMs must include Braille instructions, voice guidance via headphone jack, and specific wheelchair reach height requirements for all keys and functions. ADA compliance is a legal compliance requirement for ATMs that handle cards.

It is important to understand that there are penalties for non-compliant ATM machines. For example, the machine could be excluded from card networks like Visa, Mastercard, and Discover. The ATM owner could be held liable for any fraudulent transactions made on a non-compliant machine. And the machine can be fined and/or shut down altogether. Penalties aside, failure to comply with regulations exposes users to a higher risk of card skimming or data theft.

How Do ATM Machines Work: The Process

The process of using an ATM machine is very simple. The whole point of ATM machines is convenience, so any cardholder has to be able to use it easily. Here is how it typically works:

First, the user inserts the debit or credit card into the machine. The ATM reads the account number from the card’s chip. The user enters the card’s 4-digit PIN using the keypad. Then, the ATM encrypts this information and sends it to the user’s bank for verification. 

Once the information is verified, the user can select the desired transaction (withdraw cash, check balance, etc.). The ATM then sends a request to the bank through a secure network like Visa or Mastercard networks. At this point, the bank approves or denies the transaction based on the user’s account status and balance. If approved, the ATM performs the transaction (dispenses the withdrawal amount or prints a balance receipt).

The machine keeps a record, and the transaction updates the user’s account in real time. Finally, the machine prints a receipt and ejects the card.

How Do ATM Machines Work: Security Measures

ATMs would not be successful if consumers did not absolutely trust them with their sensitive financial data and access to their accounts. So there are a number of measures ATMs take to uphold the utmost security.

First, all PINs and data are encrypted during transmission. There are also anti-skimming tools that many machines use to protect against devices that are designed to steal card data. Timeouts also help protect users by automatically ending sessions after a certain period of inactivity. 

The cash inside the ATM machine is secured with a lock and key or an eLock with an electronic passcode. Some machines might be equipped with a GPS tracker to protect against the removal of the machine. Finally, most ATM machines are under camera surveillance and monitored to help prevent fraud, theft, tampering, and vandalism.

How to Make Money with ATM Machines

Knowing how ATM machines technically work makes it easier to understand how to make money with one. You can charge users a surcharge fee in exchange for the service your ATM provides. If a user needs cash and doesn’t want to travel to their nearest bank ATM, they can conveniently access their account from your machine for a mere 3 or 4 dollars (or whatever surcharge amount you set). 

But keep in mind, you can only make money with an ATM machine if it’s compliant and functioning properly. It is your responsibility as the owner/operator to ensure it is always stocked with cash, powered, connected to the internet, and free of any technical issues.  

How Do ATM Machines Work? Now You Know

In conclusion, for ATM machines to work seamlessly, there are a number of working parts and conditions that must all be properly in place. Furthermore, as an ATM owner/operator, the better your ATM machine works and the more often, the more money you stand to make. 

It’s important to understand at least generally how ATM machines work before you get into business with one. However, compared to many other businesses, understanding ATMs is relatively simple. Plus, if you work with a company dedicated to customer service like ATMDepot, you are never at a loss for support and resources. 

If you are interested in making semi-passive income with ATM machines, it’s easy to get started today! Still have questions? Don’t hesitate to contact us. We know all there is to know about how ATMs work!

Where to Buy ATM Machines

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If you want to start an ATM business, you need to know where to buy ATM machines. This is the business. You can’t get started until you have one. It is one of the first and most important steps of starting an ATM business. 

But if you’ve never purchased ATM equipment before, you might have no idea where to start. And once you start shopping around, who can you trust?

In this article, we’ll offer some recommendations for where to buy ATM machines. We’ll also let you know what red flags to look for and what to avoid. This way, you can be confident that you have the perfect ATM machine for your business needs and budget.

Where to Buy ATM Machines: Our Top Recommendations

You can buy an ATM machine from a variety of sources depending on your needs and budget. Here are the most common ways and places to buy one:

ATM Manufacturers and Distributors

You can purchase ATM equipment straight from the companies that manufacture them. You can buy an ATM brand new, or distributors may have select refurbished options. The top ATM manufacturers are

  • Hyosung
  • Genmega
  • Hantle
  • Triton

You can buy directly from their websites or through authorized distributors like ATMDepot. 

ATM ISOs and Processing Companies

Independent Sales Organizations (ISOs) and processing companies like ATMDepot often bundle ATMs with transaction processing services. This can be a huge benefit because you can purchase equipment and partner with just one company. Otherwise, you still have to find a processing company after purchasing your machine from anywhere else.

ISOs and processing companies might also offer leasing options. While this can reduce your upfront cost, it will increase total cost over time.

Online Marketplaces

Finally, you might come across or even search for ATM equipment on sites like Facebook Marketplace, eBay, or even Amazon. Local sellers sometimes list ATMs on Facebook Marketplace. You might find listings for both new and used ATMs on eBay. And some new ATMs are listed by commercial resellers on Amazon.

However, in terms of where to buy ATM machines, this is the riskiest route. Although you might find a used or refurbished machine cheaper in online marketplaces, you can’t always be sure what you’re getting.

Not Where to Buy ATM Machines: Sources to Approach with Caution

Peer-to-peer resellers like eBay or Craigslist will list older ATM models that might look like a great deal. However, looks can be deceiving. Just because an ATM machine looks legit, it might not be EMV-compliant or no longer be supported by processors. Not all listings disclose model years or software versions. So you have no guarantee that the machine functions, is compliant, or can be upgraded.

Local Buy & Sell groups like Facebook Marketplace can also advertise outdated equipment. You might even see listings for stolen equipment for sale.

Non-ATM-specific equipment liquidators can be risky, too. You might find ATM machines on general auction or surplus equipment sites like Liquidation.com, but often these are old bank ATMs that lack proper documentation. An old bank ATM might not be the kind of machine you want to start your business with anyway. They are large, outdated, hard to move, and not retail compliant.

The risk with unverified third-party sellers on sites like Amazon or Alibaba is that the machine might be shipped from overseas. This can take longer, be more expensive, and increase the risk of damage during the shipping process. Furthermore, overseas equipment might not be configured for U.S. networks and/or might not be EMV/ADA compliant without necessary upgrades.

And of course, a big drawback of purchasing from these sources is that you are left without processing services. You still have to find a company to process transactions on your machine on top of making a purchase risk.

Red Flags to Watch Out For

Now, if you are on a tight budget, you might be able to find a good deal from a local peer-to-peer seller. There is nothing wrong with that. But it’s up to you to make sure the ATM machine checks all the necessary boxes.

First, check for an EMV chip reader. An ATM machine without an EMV chip reader is a red flag. If a machine only has a magstripe reader, it’s outdated. U.S. networks now require EMV for liability protection and transaction approval. Some machines, however, support an EMV upgrade. So this isn’t always a deal-breaker. But it will be an additional cost and something you will want to use in price negotiations.

Next, you want to know what operating system (OS) the machine is running. Missing Windows CE or updated operating system is a red flag. Older operating systems may no longer be supported by ATM processors.

Older models also don’t support secure network protocols and can’t connect to processors anymore. So if a machine doesn’t support TLS 1.2 encryption, it isn’t going to work.

While some models can be upgraded to become compliant and operable, discontinued models cannot. Even name-brand machines like Triton 9600 may not be upgradable. To be sure, you can check the model number against the manufacturer’s website for End-of-Life (EOL) notices.

Finally, a super-low price tag is an obvious red flag. A $500 ATM might sound like a deal, but if it’s non-compliant, it’s just a heavy paperweight—too cheap to be true.

Safe Buying Tips for Where to Buy ATM Machines

To ensure you get the best deal, there are some things you can do to protect yourself. The first thing is to buy from an ATM distributor or ISO who can confirm certain machine specs like compliance and programming. These companies are also likely to offer you tech support and product warranty to further protect yourself.

Always ask for the model number and software version before buying anything. And consult with your intended processing company before buying to make sure your machine is supported.

Where to Buy ATM Machines that Are Compliant

There are some names in the ATM industry you can trust. Some recommended ATM models for 2025 and beyond include Genmega G2500, Genmega Onyx, Hyosung Halo II (2600SE), and Hyosung Force (2800SE).

Known obsolete or risky models to avoid include all Tranax machines, Triton 9600/9700, Genmega G1900, Diebold, and NCR. Early Genmega 1900 models may not support EMV. And bank ATMs like Diebold and NCR are too large and outdated.

Where to Buy ATM Machines Refurbished

Choosing between a new and refurbished ATM machine depends on your goals, budget, and how involved you want to be with maintenance. However, if you do go the refurbished route, ensure that it is a certified refurbishment. Certified refurbished means that the machine has been repaired, updated, and good as new, just pre-owned. Some sellers advertise refurbished equipment when all they did was clean and polish it. 

Our top recommendations for where to buy ATM machines are all likely to offer select refurbished ATM machine options. The sources to approach with caution, on the other hand, are much more likely to skimp on the refurbishment.

When making the decision between new and refurbished, here’s what you need to know: 

Refurbished ATM machines are a popular route because they are sold for a much lower initial cost than a new machine. So if your location is low-traffic, this might be a wise decision since your ROI will be slower. Refurbished machines should include all EMV/ADA upgrades if sold by a reputable dealer. And refurbished machines can be suitable for DIY owners comfortable with minor repairs or part replacement.

However, refurbished machines might come with a shorter or no warranty. Upgrades not already included could add to your equipment cost. Parts may be harder to source. There could be hidden wear and tear. You don’t have as many options—you are limited to the refurbished machines on-hand. And you lose out on resale value.

If you’re considering refurbished, only buy from a vendor who guarantees that the model is compliant, is tested and certified to work with your processor, and comes with tech support or setup guidance.

Now You Know Where to Buy ATM Machines

Now you know your options for where to buy ATM machines. Equipped with the necessary knowledge, you can confidently purchase an ATM machine from anywhere. Just be vigilant about the specifications and ask the seller the right questions. 

If you want to get your ATM machine and processing service all in one place, check out ATMDepot’s equipment options! We carry the full line of Hyosung, Genmega, and Triton machines including BITCoin sidecars and crypto kiosks. We also offer new, used, and certified refurbished ATM equipment at discounted cash prices.

All ATM machines include nationwide processing services at no charge. But you don’t have to purchase equipment from us to receive free ATM processing. And if you only need equipment, we match or beat most written quotes.

You don’t have to look any further for where to buy ATM machines. Just click here!

What Should I Consider When Buying an ATM for My Business?

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I need an ATM for my business. Which one should I purchase? How do I know if I’ve made a good decision? How do I know if I’ve gotten a good deal?

If you’ve found yourself asking any of these questions, you are probably starting an ATM business for the first time. And while it might seem overwhelming to enter an industry where you don’t have a lot of experience or knowledge, the answers to your questions are quite simple.

Now, we aren’t saying it’s going to be an easy decision. There are a lot of factors to account for. That’s why, to help, we’ve outlined a list of considerations you’ll want to think about as you shop for and purchase an ATM for your business.

What Is the Best Type of ATM for My Business?

There are three different types of ATM machines: wall mount, freestanding, and through-the-wall (TTW). The main difference among the three is size.

Wall Mount

A wall mount ATM machine is the smallest type. For this reason, it is a good option for small businesses where there isn’t a ton of available floor space. This machine can be, as the name suggests, mounted to a wall or even set up on a table or counter. Due to its size, it also doesn’t hold as much cash as the other ATM types. So, wall mount ATM machines are optimal for businesses with lower cash needs.

Through-the-Wall

TTW machines are the largest type. They, as the name suggests, face through the wall of another room. This is great for security purposes since they can be loaded with cash from behind the safety of a locked door. They also provide businesses with the luxury of offering 24/7 ATM service if the ATM faces the outside of the building.

Round the clock operation of your ATM machine equals more revenue potential which you’ll need to cover the construction of the space for installation. But after that, ATM service isn’t restricted to the business’s hours of operation. A larger machine means more cash capacity. And with a 24/7 machine, you’ll need a lot of cash!

Freestanding

Freestanding machines are the most common ATM choice for independent ATM deployers (IADs). They take up relatively little floor space and hold enough cash to last most businesses a week or more at a time.

If you plan on purchasing an ATM machine before securing a location to operate from, you might not know what kind of space will be available for placement. But a freestanding machine is a safe bet because it’s easy to accommodate and install. If you are just getting started in the ATM business, chances are you’ll be looking for a freestanding ATM machine.

How Much Does It Cost to Purchase an ATM for My Business?

The cost of ATM equipment will depend on a few factors: type, model, and age.

There are three different types of ATM machines that range in size. The cost of each ranges accordingly: expect to pay more for a TTW machine than a wall mount. Freestanding machines fall somewhere in the middle. Then there are a number of different models that also range in cost based on the features they offer. Finally, you’ll want to consider whether you want a new or certified refurbished machine.

For example, you can get a refurbished Triton 9100 for between $1,199 and $1,495 or a brand-new Genmega 2500 for around $2,295. While the Triton is a great buy, it has a small screen compared to the Genmega. And the Genmega offers better features like a Windows OS and a GenCam.

When making your decision, it’s important to consider your budget and the features that are non-negotiable for you. What do you want your machine to look like and offer? What are the location and potential customer needs? And what can you afford? 

Just be aware that some sites will try to sell machines that are no longer compliant. Don’t waste your money on a machine that won’t work on the network, and don’t fall for a “good deal” when you’ll have to turn around and spend your “savings” on repairs and/or upgrade kits. You might as well just get a new or certified refurbished machine!

Finally, if you opt for a refurbished machine, ensure that it is in fact certified refurbished. This means that, in addition to cleaning and decal replacement (cosmetic fixes), the machine has been upgraded and all repairs addressed. Some vendors will try to pass off used machines as refurbished when all they do is clean up the exterior!

What Is the Best Brand of ATM for My Business?

There are a few big names in ATM equipment that you can count on for reliability and longevity: Triton, Genmega, and Hyosung.

Triton is the only 100% made-in-the-USA ATM manufacturer. They have been a market leader since the 1990s. The Triton RL200, RL1600, and 9100 models can be purchased used and refurbished and are, therefore, great options for a smaller budget. Freestanding machine cost ranges from about $1,199-$1,799. ATMDepot.com carries the full line of Triton ATM machines.

Hyosung is a Korean-based company that first introduced its Nautilus Hyosung ATMs to the United States in 1998. Hyosung is considered to be the leading provider of ATM hardware, software, and service. They have a reputation for having the most reliable, durable, and flexible ATMs. Freestanding models can range in price from about $1,895-$2,755.

Genmega is one of the newest ATM companies, introducing their first ATMs in 2006. Genmega machines come standard with the Genmega GenCam. The GenCam takes a photo of everyone that uses your ATM so there is always photo proof when handling disputes. Genmega freestanding machines range from about $2,295-$3,295.

There really is no “best” brand when it comes to trusted names in the ATM industry. Compare prices and features to get the machine that suits you and your business needs. And keep in mind that if you are shopping refurbished, your options will be limited to the available stock.

Is a New or Refurbished Machine the Best ATM for My Business?

Again, this comes down to your budget and your preferences. What do you want? What can you afford? Can you find it available refurbished? Both are good, reliable options so long as you trust that the refurbishment is certified.

New machines will last you longer because a used or refurbished machine already has years of its life taken off of it. And, typically, the newer the machine, the more user-friendly it is. Every new model comes with adjustments and improvements from the previous. This means that functionality is improved both for the ATM operator and the ATM customer.

On the other hand, a refurbished machine can be cheaper and any mechanical kinks it might have had will have already been identified, addressed, and repaired. Just remember that if you fall in love with a particular type of machine, it might not be available refurbished. You’ll have a narrower selection, but the money you save can be applied elsewhere.

I’m Ready to Purchase an ATM for My Business!

Hopefully you now feel more confident about purchasing an ATM machine for your business. When you consider each factor individually, you’ll find that the decision is much simpler than you anticipated.  

Write down your budget. Research options. List your preferences. Then purchase the machine that makes the most sense for you and your business needs. Consider the ATM location and customers. What do the need? Want? Expect? What kind of machine will make you the most money?

ATMDepot offers a complete array of ATM equipment (new, used, and certified refurbished). We carry the full line of Hyosung, Genmega, and Triton machines. We can quote you on any ATM machine even if it isn’t listed on our site. Simply inquire if you have a specific ATM model in mind. 

Want to purchase an ATM somewhere else? You can still get processing from us, no purchase necessary! If you only need equipment, we match or beat most written quotes. Call to inquire about special sales, upgrades, flexible payment options, and financing.

Check out our ATM Buyers Guide for more information, and if you still have questions, contact us today!

ATM Maintenance: How to Keep Your ATM Machine Up and Running

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ATM maintenance is an important part of owning an ATM machine. The better your maintenance, the more uptime your machine experiences, and the more revenue you earn. After all, you can’t make money if your machine is inoperable. Regular ATM maintenance ensures that your machine functions, looks good, and avoids costly repairs and replacements later on. 

Here, we will explain the different types of maintenance you can expect your machine to undergo and how to handle it. There are some tasks you’ll want to take care of monthly and others on an as-needed basis. 

Don’t worry. ATM maintenance is quite simple and even common sense. You want to take care of your ATM machine just as you would a vehicle, appliance, or firearm. Any mechanical device that involves moving parts requires regular maintenance. Here’s what that looks like for an ATM machine:

FLM vs. SLM

There are two categories of ATM maintenance: first-line maintenance (FLM) and second-line maintenance (SLM). FLM can be performed by you, the location owner, or anyone you delegate the task to. FLM includes restocking receipt paper, fixing jams, addressing certain error codes, and cleaning.

SLM will require the tools and expertise of a qualified technician. This can include replacement or repair of machine parts and software updates. You should be able to get ATM technical support by contacting your ATM processing company. When looking for an ATM company, this is one service you might want to make sure it offers.

Most Common Error Codes

There are 5 error codes that you’re most likely to encounter. These, you should be able to address and fix yourself.

The first is a dispenser error (40047). This happens when the dispenser isn’t working properly, most likely due to a cassette misfeed. There might be a bill jam or the dispenser sensors might just need to be cleaned. Worst case scenario, the cassette box will need to be replaced. 

No receipt paper (20013) happens when the receipt paper runs out and needs to be replaced or when there is a jam. There is also a paper reset switch you can use if there is paper and no jam. 

A connection error (D1500) can happen when there is a modem disconnection or timeout. This error can occur if the host doesn’t respond in 60 seconds. 

To restore the connection, verify the host phone number and modem speed to make sure they’re consistent. You might need to contact the phone company if the modem is defective. You can use an in-line filter to improve data-communication support. Or, you can check the programming including the Dual Master Key setting and Host Processor Mode.

When setting up your machine, you will need to set the terminal identification number (TID) in the Host Setup. Otherwise, you will get an F000F error code indicating that the TID is missing or is incorrect.

Finally, there is the low/no cash error (20002). The low cash warning sensor on the dispenser will open when the balance reaches around $75. Simply stock the machine with more cash or consider disabling this function in the Transaction Setup menu if you typically keep a low amount of bills. 

Most Important Parts of ATM Maintenance

When planning your routine FLM, there are a few areas you want to be sure to include. Basically, you want to make sure you keep all moving parts clean as well as the outside of the machine and even the area around it.

Screen

You want to be sure the screen is always clean. This is the part of the machine your customers interact with. So to improve the user experience and keep customers coming back, you want to make sure the screen is sanitary and clear—users need to be able to see the information on the screen. This is especially important if you have a touchscreen. Fingerprints can quickly grime up a screen.

You can clean the screen with a soft, damp cloth. Use an antiseptic wipe for touchscreens to keep the area sanitary and free of germs.

Card Reader

The card reader can also fill with debris quite quickly. You will want to clean the card reader of magnetic stripe particles, dust, skin cells, oils, etc. Otherwise, the card reader can malfunction or you could experience card jams. These can both be costly and time-consuming problems if not prevented. Simply use a wet cleaning swab to clean out the card reader regularly.

Cash Dispenser

The cash dispenser will fill with dust, lint, and other particles quickly, too. You can blow all of this out with a can of compressed air. You might even want to lubricate the rollers to keep them moving seamlessly, but inquire with your ATM company or manufacturer for a recommendation.

Safe

You’ll want to maintain the ATM safe to make sure it remains secure. So check the hinges at the door and cassette lids to make sure they are moving smoothly and aren’t broken anywhere. To keep them moving smoothly, clean the hinges regularly. Lubricate the hinges and oil the cassette lids. If you think you might need to replace the safe battery, consult your ATM manufacturer first.

Operating System

You need to keep the operating system fresh and up-to-date. Otherwise, you won’t have a record of all of the data you might need. Keep memory available to record all activity by printing your journal regularly. Keep these records on-hand for at least a year. You can also refresh the ATM’s operating system by rebooting it every now and then. 

Exterior

Finally, you want to make sure the exterior of the machine is clean and free of damage or vandalism. This includes the area around the ATM machine. Don’t let dust bunnies accumulate around the base of your ATM machine; it just looks bad. And if any stickers or decals on your machine begin to peel or tear, replace them.

You want your machine to be approachable. Customers won’t feel comfortable or even all that safe using a machine that looks like it isn’t monitored or cared for. They might fear losing their card to the machine or risking a cash jam. Make it clear that your machine is under watchful eye and is well-cared for and maintained. This will increase usage and overall revenue.

Internal Function

Remember that most internal functions that require special tools and expertise will need to be handled by qualified technicians. 

Make sure you document every error code, replacement, and repair. Take note of what went wrong, what action you took, and what the result was. You might need this information later for warranties, equipment audits, or to advise employees when future troubleshooting is necessary.

Where to Find ATM Maintenance Support

As an ATM owner, you have a lot of resources to help you with your ATM maintenance. First, you can always consult your machine’s manual. If you don’t have a hard copy, just look for one online or request one from the manufacturer or your ATM vendor. 

You can also consult error code lists if you get a code not listed above. While some error codes are universal, others are specific to the manufacturer of your machine. You can search for a specific code online or request a list from the manufacturer.

And, if your ATM company offers technical support, you can call them with any questions you might have or help you might need.

7x24x365 ATM Maintenance Support

It’s important to note that most ATM machines rarely need servicing. This article covers the most basic, most common scenarios you will face when it comes to ATM maintenance. Of course, you might experience an unexpected issue or something not covered in this article. In that case, use your resources. Make a plan ahead of time by locating a phone number, manual, or other guide so that you know where to go in an emergency.

ATMDepot.com offers 24 hour support 7 days a week 365 days a year. If you work with ATMDepot, you can access support at any time through your Real-Time ATM Monitoring Portal or by entering your TID. With that kind of support, there is no need to worry about ATM maintenance. If there’s a problem you can’t solve, we’re here to help. Just make sure you take preventative care of your ATM machine by checking and cleaning the parts regularly!