What Should I Consider When Buying an ATM for My Business?

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I need an ATM for my business. Which one should I purchase? How do I know if I’ve made a good decision? How do I know if I’ve gotten a good deal?

If you’ve found yourself asking any of these questions, you are probably starting an ATM business for the first time. And while it might seem overwhelming to enter an industry where you don’t have a lot of experience or knowledge, the answers to your questions are quite simple.

Now, we aren’t saying it’s going to be an easy decision. There are a lot of factors to account for. That’s why, to help, we’ve outlined a list of considerations you’ll want to think about as you shop for and purchase an ATM for your business.

What Is the Best Type of ATM for My Business?

There are three different types of ATM machines: wall mount, freestanding, and through-the-wall (TTW). The main difference among the three is size.

Wall Mount

A wall mount ATM machine is the smallest type. For this reason, it is a good option for small businesses where there isn’t a ton of available floor space. This machine can be, as the name suggests, mounted to a wall or even set up on a table or counter. Due to its size, it also doesn’t hold as much cash as the other ATM types. So, wall mount ATM machines are optimal for businesses with lower cash needs.

Through-the-Wall

TTW machines are the largest type. They, as the name suggests, face through the wall of another room. This is great for security purposes since they can be loaded with cash from behind the safety of a locked door. They also provide businesses with the luxury of offering 24/7 ATM service if the ATM faces the outside of the building.

Round the clock operation of your ATM machine equals more revenue potential which you’ll need to cover the construction of the space for installation. But after that, ATM service isn’t restricted to the business’s hours of operation. A larger machine means more cash capacity. And with a 24/7 machine, you’ll need a lot of cash!

Freestanding

Freestanding machines are the most common ATM choice for independent ATM deployers (IADs). They take up relatively little floor space and hold enough cash to last most businesses a week or more at a time.

If you plan on purchasing an ATM machine before securing a location to operate from, you might not know what kind of space will be available for placement. But a freestanding machine is a safe bet because it’s easy to accommodate and install. If you are just getting started in the ATM business, chances are you’ll be looking for a freestanding ATM machine.

How Much Does It Cost to Purchase an ATM for My Business?

The cost of ATM equipment will depend on a few factors: type, model, and age.

There are three different types of ATM machines that range in size. The cost of each ranges accordingly: expect to pay more for a TTW machine than a wall mount. Freestanding machines fall somewhere in the middle. Then there are a number of different models that also range in cost based on the features they offer. Finally, you’ll want to consider whether you want a new or certified refurbished machine.

For example, you can get a refurbished Triton 9100 for between $1,199 and $1,495 or a brand-new Genmega 2500 for around $2,295. While the Triton is a great buy, it has a small screen compared to the Genmega. And the Genmega offers better features like a Windows OS and a GenCam.

When making your decision, it’s important to consider your budget and the features that are non-negotiable for you. What do you want your machine to look like and offer? What are the location and potential customer needs? And what can you afford? 

Just be aware that some sites will try to sell machines that are no longer compliant. Don’t waste your money on a machine that won’t work on the network, and don’t fall for a “good deal” when you’ll have to turn around and spend your “savings” on repairs and/or upgrade kits. You might as well just get a new or certified refurbished machine!

Finally, if you opt for a refurbished machine, ensure that it is in fact certified refurbished. This means that, in addition to cleaning and decal replacement (cosmetic fixes), the machine has been upgraded and all repairs addressed. Some vendors will try to pass off used machines as refurbished when all they do is clean up the exterior!

What Is the Best Brand of ATM for My Business?

There are a few big names in ATM equipment that you can count on for reliability and longevity: Triton, Genmega, and Hyosung.

Triton is the only 100% made-in-the-USA ATM manufacturer. They have been a market leader since the 1990s. The Triton RL200, RL1600, and 9100 models can be purchased used and refurbished and are, therefore, great options for a smaller budget. Freestanding machine cost ranges from about $1,199-$1,799. ATMDepot.com carries the full line of Triton ATM machines.

Hyosung is a Korean-based company that first introduced its Nautilus Hyosung ATMs to the United States in 1998. Hyosung is considered to be the leading provider of ATM hardware, software, and service. They have a reputation for having the most reliable, durable, and flexible ATMs. Freestanding models can range in price from about $1,895-$2,755.

Genmega is one of the newest ATM companies, introducing their first ATMs in 2006. Genmega machines come standard with the Genmega GenCam. The GenCam takes a photo of everyone that uses your ATM so there is always photo proof when handling disputes. Genmega freestanding machines range from about $2,295-$3,295.

There really is no “best” brand when it comes to trusted names in the ATM industry. Compare prices and features to get the machine that suits you and your business needs. And keep in mind that if you are shopping refurbished, your options will be limited to the available stock.

Is a New or Refurbished Machine the Best ATM for My Business?

Again, this comes down to your budget and your preferences. What do you want? What can you afford? Can you find it available refurbished? Both are good, reliable options so long as you trust that the refurbishment is certified.

New machines will last you longer because a used or refurbished machine already has years of its life taken off of it. And, typically, the newer the machine, the more user-friendly it is. Every new model comes with adjustments and improvements from the previous. This means that functionality is improved both for the ATM operator and the ATM customer.

On the other hand, a refurbished machine can be cheaper and any mechanical kinks it might have had will have already been identified, addressed, and repaired. Just remember that if you fall in love with a particular type of machine, it might not be available refurbished. You’ll have a narrower selection, but the money you save can be applied elsewhere.

I’m Ready to Purchase an ATM for My Business!

Hopefully you now feel more confident about purchasing an ATM machine for your business. When you consider each factor individually, you’ll find that the decision is much simpler than you anticipated.  

Write down your budget. Research options. List your preferences. Then purchase the machine that makes the most sense for you and your business needs. Consider the ATM location and customers. What do the need? Want? Expect? What kind of machine will make you the most money?

ATMDepot offers a complete array of ATM equipment (new, used, and certified refurbished). We carry the full line of Hyosung, Genmega, and Triton machines. We can quote you on any ATM machine even if it isn’t listed on our site. Simply inquire if you have a specific ATM model in mind. 

Want to purchase an ATM somewhere else? You can still get processing from us, no purchase necessary! If you only need equipment, we match or beat most written quotes. Call to inquire about special sales, upgrades, flexible payment options, and financing.

Check out our ATM Buyers Guide for more information, and if you still have questions, contact us today!

ATM Maintenance: How to Keep Your ATM Machine Up and Running

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ATM maintenance is an important part of owning an ATM machine. The better your maintenance, the more uptime your machine experiences, and the more revenue you earn. After all, you can’t make money if your machine is inoperable. Regular ATM maintenance ensures that your machine functions, looks good, and avoids costly repairs and replacements later on. 

Here, we will explain the different types of maintenance you can expect your machine to undergo and how to handle it. There are some tasks you’ll want to take care of monthly and others on an as-needed basis. 

Don’t worry. ATM maintenance is quite simple and even common sense. You want to take care of your ATM machine just as you would a vehicle, appliance, or firearm. Any mechanical device that involves moving parts requires regular maintenance. Here’s what that looks like for an ATM machine:

FLM vs. SLM

There are two categories of ATM maintenance: first-line maintenance (FLM) and second-line maintenance (SLM). FLM can be performed by you, the location owner, or anyone you delegate the task to. FLM includes restocking receipt paper, fixing jams, addressing certain error codes, and cleaning.

SLM will require the tools and expertise of a qualified technician. This can include replacement or repair of machine parts and software updates. You should be able to get ATM technical support by contacting your ATM processing company. When looking for an ATM company, this is one service you might want to make sure it offers.

Most Common Error Codes

There are 5 error codes that you’re most likely to encounter. These, you should be able to address and fix yourself.

The first is a dispenser error (40047). This happens when the dispenser isn’t working properly, most likely due to a cassette misfeed. There might be a bill jam or the dispenser sensors might just need to be cleaned. Worst case scenario, the cassette box will need to be replaced. 

No receipt paper (20013) happens when the receipt paper runs out and needs to be replaced or when there is a jam. There is also a paper reset switch you can use if there is paper and no jam. 

A connection error (D1500) can happen when there is a modem disconnection or timeout. This error can occur if the host doesn’t respond in 60 seconds. 

To restore the connection, verify the host phone number and modem speed to make sure they’re consistent. You might need to contact the phone company if the modem is defective. You can use an in-line filter to improve data-communication support. Or, you can check the programming including the Dual Master Key setting and Host Processor Mode.

When setting up your machine, you will need to set the terminal identification number (TID) in the Host Setup. Otherwise, you will get an F000F error code indicating that the TID is missing or is incorrect.

Finally, there is the low/no cash error (20002). The low cash warning sensor on the dispenser will open when the balance reaches around $75. Simply stock the machine with more cash or consider disabling this function in the Transaction Setup menu if you typically keep a low amount of bills. 

Most Important Parts of ATM Maintenance

When planning your routine FLM, there are a few areas you want to be sure to include. Basically, you want to make sure you keep all moving parts clean as well as the outside of the machine and even the area around it.

Screen

You want to be sure the screen is always clean. This is the part of the machine your customers interact with. So to improve the user experience and keep customers coming back, you want to make sure the screen is sanitary and clear—users need to be able to see the information on the screen. This is especially important if you have a touchscreen. Fingerprints can quickly grime up a screen.

You can clean the screen with a soft, damp cloth. Use an antiseptic wipe for touchscreens to keep the area sanitary and free of germs.

Card Reader

The card reader can also fill with debris quite quickly. You will want to clean the card reader of magnetic stripe particles, dust, skin cells, oils, etc. Otherwise, the card reader can malfunction or you could experience card jams. These can both be costly and time-consuming problems if not prevented. Simply use a wet cleaning swab to clean out the card reader regularly.

Cash Dispenser

The cash dispenser will fill with dust, lint, and other particles quickly, too. You can blow all of this out with a can of compressed air. You might even want to lubricate the rollers to keep them moving seamlessly, but inquire with your ATM company or manufacturer for a recommendation.

Safe

You’ll want to maintain the ATM safe to make sure it remains secure. So check the hinges at the door and cassette lids to make sure they are moving smoothly and aren’t broken anywhere. To keep them moving smoothly, clean the hinges regularly. Lubricate the hinges and oil the cassette lids. If you think you might need to replace the safe battery, consult your ATM manufacturer first.

Operating System

You need to keep the operating system fresh and up-to-date. Otherwise, you won’t have a record of all of the data you might need. Keep memory available to record all activity by printing your journal regularly. Keep these records on-hand for at least a year. You can also refresh the ATM’s operating system by rebooting it every now and then. 

Exterior

Finally, you want to make sure the exterior of the machine is clean and free of damage or vandalism. This includes the area around the ATM machine. Don’t let dust bunnies accumulate around the base of your ATM machine; it just looks bad. And if any stickers or decals on your machine begin to peel or tear, replace them.

You want your machine to be approachable. Customers won’t feel comfortable or even all that safe using a machine that looks like it isn’t monitored or cared for. They might fear losing their card to the machine or risking a cash jam. Make it clear that your machine is under watchful eye and is well-cared for and maintained. This will increase usage and overall revenue.

Internal Function

Remember that most internal functions that require special tools and expertise will need to be handled by qualified technicians. 

Make sure you document every error code, replacement, and repair. Take note of what went wrong, what action you took, and what the result was. You might need this information later for warranties, equipment audits, or to advise employees when future troubleshooting is necessary.

Where to Find ATM Maintenance Support

As an ATM owner, you have a lot of resources to help you with your ATM maintenance. First, you can always consult your machine’s manual. If you don’t have a hard copy, just look for one online or request one from the manufacturer or your ATM vendor. 

You can also consult error code lists if you get a code not listed above. While some error codes are universal, others are specific to the manufacturer of your machine. You can search for a specific code online or request a list from the manufacturer.

And, if your ATM company offers technical support, you can call them with any questions you might have or help you might need.

7x24x365 ATM Maintenance Support

It’s important to note that most ATM machines rarely need servicing. This article covers the most basic, most common scenarios you will face when it comes to ATM maintenance. Of course, you might experience an unexpected issue or something not covered in this article. In that case, use your resources. Make a plan ahead of time by locating a phone number, manual, or other guide so that you know where to go in an emergency.

ATMDepot.com offers 24 hour support 7 days a week 365 days a year. If you work with ATMDepot, you can access support at any time through your Real-Time ATM Monitoring Portal or by entering your TID. With that kind of support, there is no need to worry about ATM maintenance. If there’s a problem you can’t solve, we’re here to help. Just make sure you take preventative care of your ATM machine by checking and cleaning the parts regularly!

5 Opportunities for a Portable ATM

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A portable ATM is a good way to generate passive income, especially if you live in or near a major city. This is because a portable ATM machine is quite versatile. If there’s a power source, you can operate a portable ATM at any indoor or outdoor event! 

Benefits of a Portable ATM

Benefits of a Portable ATM for an ATM Owner

If you are thinking about getting into the ATM business or have already started, it’s probably because you desire the flexibility. ATMs allow you to make passive income. That means that your machine makes money for you while you take care of other business or enjoy your freedom! And a portable ATM is even more flexible than a stationary one.

This flexibility means that you have more options and more control with a portable ATM. You can operate it at multiple events in a year, in a month, or even in a week. And new events arise all of the time! This ability to travel increases your exposure and reaches more and more potential customers.  Stationary ATMs, on the other hand, are only trafficked by the same locals, and only on an as-needed basis.

Another benefit of a portable ATM is that you can find opportunities that are particularly traffic heavy and cash-based. This increases your transaction potential because you are offering a necessary service at a temporary location. The alternative is placing your machine and hoping customers use it.

Competition can also be minimized by operating ATMs at events. Attendees are not likely to leave the event to hit their bank or a convenience store ATM. 

Benefits of an ATM for an Event Host

While a portable ATM machine can bring ATM owners passive income, it can also result in more success for the event hosts. There are event attendees who want to minimize the amount of cash they carry on themselves, especially at events with large crowds. This is typically a safety precaution. 

Instead, they might plan to visit an ATM for incremental cash as the need arises. Without this convenience, attendees are likely to spend less, either because they don’t have the cash necessary for purchases or because they have to go off-site to get cash. Leaving the event might produce opportunities for attendees to spend their money elsewhere along the way, which is business that the event loses out on.

Event hosts also want their vendors to do well. This keeps them coming back and ensuring that attendees have an enjoyable amount of options for food, beverage, goods, and entertainment.

5 Opportunities for a Portable ATM

Any multi-day event is a great opportunity for a portable ATM. Multi-day events bring in large crowds of people who need cash for food, drinks, and other vendors. The following 5 opportunities are particularly good ideas especially as the seasons change and outdoor activities return!

Farmers Market

Farmers markets are great locations for portable ATM machines. This is because most vendors accept cash only. There are some that now use Square or money transfer apps like CashApp to accept payments, but small business owners benefit more from cash payments.

Each digital card transaction costs small businesses 3% of the transaction. So even though you might pay full sticker price, and you might even tip, for every $1,000 in sales paid by card, that vendor loses $30 of their revenue to financial institutions!

Pop-Up Markets

Pop-up shops are forms of “flash retailing”. And they’re a relatively new trend. And you know that “trend” is synonymous with “popular”. There is some underlying novelty to a shop or product that is available to you only for a limited time! 

Pop-up markets are popular because they generate interest, create a sense of urgency, and get people to come pay various businesses a visit for a fun, limited time event. Visitors are compelled to make some sort of purchase even whether they visit intentionally or come across it by accident because of this “limited time” element. Ever heard of FOMO? The fear of missing out…?

Pop-up shops are particularly refreshing lately because of the overwhelming amount of online marketing consumers are constantly faced with. Pop-up markets put faces to small businesses and add a personal connection that is hard to duplicate online. Therefore, if you want to place your portable ATM where consumers are, pop-up markets are the place to be!

Fairs, Carnivals, and Festivals

Fairs, carnivals, and festivals are obviously great locations for portable ATM machines because of the size of the crowds they draw. However, if you want to break into an event that has a long history in your town or town adjacent, you will probably find that they already have an ATM hook-up. 

But don’t worry. You can always try to contact an event planner or manager to see if he or she is happy with the current provider. If not, you might be able to convince them to partner with you instead if you can solve a certain pain point they are experiencing. This applies as well if they operate their own ATMs. Maybe they are tired of the extra work and would be relieved to have someone in the industry take over the task!

Fairs, carnivals, and festivals are also great opportunities because these typically only operate for about a week to a month before they move on. That allows you to explore and participate in other events throughout the season or year so that you aren’t reliant upon one particular event or audience for your success. 

Furthermore, these types of events are less likely to experience “slow” days. Farmers markets and pop-up markets, on the other hand, might lose business on days when the weather is less than ideal.

Concerts

Concerts are also great opportunities for portable ATMs, especially concerts that are held outdoors. These types of concerts can vary in location depending on the occasion. 

For example, a bar or restaurant might host a concert or live music to celebrate an anniversary. Or a neighborhood might organize a summer event or series of events for their community. 

These are the best types of concert opportunities because they typically aren’t planned so far in advance that ATM services are pre-arranged. They also might not be traditional, meaning the planning committee might not already have an ATM operator who has approached them in anticipation of an annual event. However, if you are able to get your foot in the door, you might be able to become a trusted part of recurring events and secure your business for years to come!

Parades and Holidays

Parades, on the other hand, might be more difficult to break into because they typically are quite traditional. So arrangements for ATM machines might already be made. However, any upcoming holiday is a great opportunity to look into events where visitors will have a need for cash. Just try to plan ahead by making your inquiries off-season to beat any potential competition.

How to Place a Portable ATM

Most portable ATMs can transmit transaction information wirelessly, so you don’t need a phone line to operate one. They are usually self-contained units, so you don’t necessarily need to house one in a building or enclosure, though canopies can help encourage usage, especially on wet days. 

When placing your machine(s) at an event, there are a few things to keep in mind to ensure that they see maximum traffic. First, you’ll want your machine to be visible and obvious. Near the entrance(s) is a prime spot because everyone in attendance will pass by. Other good spots include food and beverage vendors, shops, and anywhere tipping is expected.

However, for security purposes, you also want to make sure that your machine is safe from damage, vandalism, and theft. So it should be well lit at all times and within view of security cameras or event staff. You might also consider bolting it down if the location accommodates it. These precautions also make users feel more comfortable using your machine knowing that they are visible to witnesses.

Conclusion

Whether you are already a seasoned ATM owner looking for more opportunities or if you are just starting out, a portable ATM machine can be a great source of extra income. If you live in or near a large city, obviously, your opportunities will increase, but a portable ATM can do well in small towns too, especially if you already have good connections.

If you want to know how to get started in the ATM business, ATM Depot can help! We have guides and resources available for both ATM entrepreneurs and for pre-existing business owners, including event hosts and planners! Have questions? Feel free to contact us today!

Hyosung Innovue: Hyosung ATM Company is Rebranding

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Hyosung ATM machines are top of the line. They compete with Genmega, Hantle (Tranax), and Triton ATM companies. They’ve successfully secured their place at the top since the late 1990s. This is due in large part to their history of developing innovative technology and durable, reliable products. 

Now, they’ve gone even farther in their innovations by providing an even better human experience. The result: Hyosung Innovue.  

Who Is Hyosung?

Hyosung ATM company is a South Korean company that has made a name for itself in the ATM industry through its innovation, creativity, and technology in the production of next-generation ATMs. Hyosung ATMs have been known worldwide since 1997. Nautilus Hyosung ATMs were introduced to the United States in 1998.

We’re sure you’ve heard of them.

Hyosung ATMs have a reputation for being the most reliable, durable, and flexible ATMs on the market. Based out of Texas, Hyosung is one of the United States’ highest valued organizations in the ATM industry. Owning all of their intellectual property, they have always been able to bring new technology to the market faster than their competitors. 

Hyosung entered the U.S. market in 1998 with the first small-footprint retail ATM. They deployed thousands of cash recycling ATMs while other companies were only in the piloting stage. Since Covid-19, Hyosung has met sanitation concerns with their industry-leading disinfection protection. And with certifications in 10 key core banking applications, it’s no wonder Hyosung is the leader in core integration.  

Partners with 4 out of 5 of the top banks in the U.S., Hyosung is still the leading ATM self-serving solutions marketplace for both financial services and retail industries. They offer an extended set of transactions, alternate authentication methods, customized bank rules, and no network fees, bypassing the ATM network directly to the bank’s core banking application. 

Investment in research and development has made Hyosung the fastest growing manufacturer of ATMs in the world.The Hyosung ATM company prides itself on its innovation, creativity, and technology in the production of next-generation ATMs. 

For 25 years, Hyosung has been one of the U.S.’s highest valued organizations in the ATM industry. Now, they’re upping their game even more.

Best Hyosung ATM Machines

The top Hyosung ATM machines on the market are the Hyosung Halo II, the Hyosung Force (2800SE), the Hyosung 1800SE/1800CE, the Hyosung 2700CE, and the Hyosung 4000w. 

Hyosung 4000w

The Hyosung 4000w exemplifies the small-footprint ATM machine. At only 18.8” high, 25.3” wide, and 8.7” deep, it offers the largest screen (8”) for its size. This machine can be mounted almost anywhere (table, counter top, wall) and therefore is a great option for small businesses or any business with limited floor space. 

ADA compliant out of the box, no ADA upgrades are required as long as it’s mounted according to height requirements. With a 500 note cassette, the Hyosung 4000w best supports low-traffic locations.

Hyosung 2700CE

On the other hand, the Hyosung 2700CE is one of the best options for high-traffic locations. It has a higher cash-load capacity than most other machines can handle accommodating up to three removable cassettes.

Hyosung 1800SE/1800CE

The Hyosung 1800SE/1800CE is a free standing ATM machine with one of the smallest footprints. It is a good option for locations with limited floor space while also offering a 1,000 note cassette. For these reasons, the Nautilus Hyosung 1800 is among the best ATM Machines made for the retail market.

Hyosung Force

While it offers a wireless mounting bracket that accommodates wireless communication, the most noteworthy feature of the Hyosung Force is its 12.1” screen. This makes it a great machine for locations with dim lighting since it can easily catch the attention of customers. And the integrated topper has three brightness control settings. 

Hyosung Halo II

Finally, the Hyosung Halo II was designed to bring in customers. It has the sleekest appearance and gets its name from the literal halo of light surrounding the keypad. But attractiveness isn’t all it offers. 

Replacing the discontinued original Halo, the Halo II has been designed with long-lasting features and parts manufactured to lessen the impact on the environment. However, its components still work with most other Hyosung retail models, providing the owner with a fleet of interchangeable parts.

So what is Hyosung doing these days? Rebranding.

What is Hyosung Innovue?

Hyosung Innovue is the only manufacturer of ATM machines and teller cash recyclers (TCRs) in North America. Hyosung Innovue retains the original Hyosung values of inspiring innovative recycling technology, branch transformation, and engineering innovation for both financial and retail industries.

Better known as Hyosung America, this subsidiary of South Korea, Hyosung Inc., announced a new brand identity in January of 2023: Hyosung Innovue. Hyosung is a technology leader of self-service solutions in hardware, software, and banking services with over 30 years of experience in the industry. So why change?

The past year, Hyosung has been hard at work becoming a human experience maker. The goal? To improve day-to-day interactions. Pioneers in financial and retail ATM solutions, Hyosung is now aspiring to bring their “platform of integrated solutions to new verticals including hospitality and travel” says Hyosung America CEO, Sanghwan Kweon.

How? By bridging the physical and virtual worlds. Innovue represents innovation and vision. We anticipate the unveiling of several new game-changing products and solutions soon as Hyosung Innovue promises to improve banking, retail and hospitality, and consumer experiences. 

New Banking Experiences

Hyosung has introduced the Hyosung Series 9, its most advanced, bank-grade, eco-friendly recycling ATM machine designed to accommodate high volumes.

In addition to the Series 9 is the Connect Series. This series allows bankers to conduct most of their processes remotely including the collection of identification, filling out applications, gathering signatures, and closing deals.

New Retail and Hospitality Experiences

Hyosung Innovue promises faster and more frictionless retail experiences. Hyosung’s latest technologies facilitate self-ordering kiosks, self-checkout, and point of sales (POS) systems.

TangoCafe has been specifically designed to benefit the food and beverage industry. TangoCafe is a next-generation cafe that automates and optimizes cafe experiences via highly efficient space utilization and remote management based on robotics, AI, and IoT.

New Customer Experiences

TangoLife makes human experiences at ATMs more fluid, seamless, and equitable. Spanning banking, retail, hospitality, gaming, hospitality and healthcare industries, Tango offers convenience to people on the go.

And TangoNet is an API-based network that supports financial transactions between consumers and FinTech service providers.

Move Forward with Hyosung ATMs

As if Hyosung America wasn’t doing enough, now they are changing the game. Innovators since the 1990s, it should come as no surprise that Hyosung is on the forefront of change in the human ATM and banking experience. 

Want to know more about Hyosung ATM machines? See how they compare to Genmega machines here. Want to shop for more brands of ATM machines? Check out our ATM Buyers Guide. Just getting started in the ATM business? Contact us today!

ATM Security Camera: Do You Need One?

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An ATM security camera is a great way to protect your ATM, your customers, and your business. Not only does an ATM security camera deter crime, it also helps to catch criminals in the act.

There are many things you can do to improve the security of your ATM machine. But an ATM camera is one of the easiest things you can do. Unfortunately, it isn’t the cheapest thing you can do. 

Essentially, the choice to invest in an ATM security camera is up to you, the owner. Keep reading so that you can make an informed decision!

Benefits of an ATM Security Camera

Yes, cameras are popular security measures. But why? There are many ways video surveillance protects your ATM, your customers, and your business. 

Deter Crime

Obviously, the more security precautions you take, the better. Criminals do not want to spend more than a couple of minutes at an ATM machine, so after an obstacle or two, they are likely to just move on. And an ATM security camera is an obstacle.

To combat an ATM security camera, criminals would have to plan ahead and disguise or cloak themselves to avoid being identified. Or, they would have to remove or damage the camera. However, they would have to find the camera first, and that might take time. Even still, the camera could capture them in the act and, although destroyed, footage could be saved digitally.

This is not a hassle or risk most criminals want to face. Those “Smile, you’re on camera” surveillance signs you’ve probably seen in locations you frequent work. Don’t let someone break into your ATM machine because they didn’t know there would be visual proof. Let them know that the machine is under surveillance and prevent the crime and any associated damage altogether.

Catch Criminals

While surveillance camera systems reduce crime by 50% or more, crimes still happen. In these cases where the crime isn’t deterred, an ATM security camera can help catch the criminal. The camera can provide real-time response to give you a head start on alerting the authorities, and then you can provide them with identification from face detection and recognition from photo and video.

Prove Theft

An ATM security camera also provides access to photo and video of transactions. If you report theft to your insurance company, they might require proof. Providing them with that data helps you recover any losses. 

You might also have a customer who gets robbed at the ATM machine. He or she might call you to see if there is anything you can do. If you have the video footage, you could provide your customer with superior customer service. You might be able to help detect certain attacks as well and alert the authorities sooner than a bystander could.

And, unfortunately, you might need photo and video footage of transactions if you have a customer who files a false complaint. Having an ATM security camera can help you settle disputes and protect yourself against false claims.

Reassure Customers

Sure, an ATM security camera helps keep your ATM safe from damage and robbery, but it also protects your customers. Customers are more likely to use a machine that is under video surveillance than one that isn’t because they feel safer using it. 

This is another reason why it’s a good idea to advertise that your ATM machine is under surveillance. It could set you apart from competitors and bring in more business!

Where to Get an ATM Security Camera

You have a few options for security equipment. 

First, you can purchase machines that already have a camera built in. The Hyosung Force, for example, can be upgraded to include the Monivision Camera. The Monivision Camera takes a snapshot of customers as they enter their PINs and again as the cash dispenses. 

The Monivision Camera allows customers to see themselves on screen. This not only provides them with safety and comfort being able to see who is behind them, but criminals can also see themselves and know right away to move on!

Similarly, Genmega also offers a camera system. The GenCam camera system is actually included on all Genmega machines as a standard feature for no additional cost!

Now, you might already have ATM equipment that didn’t come with a camera system. You could upgrade your screen, or you could purchase your own third-party camera system from retailers like Costco or Amazon (we recommend a two-camera system). This means you might have to install it yourself. But how?

Where to Install an ATM Security Camera

An ATM security camera is really only as good as its placement. It isn’t going to work effectively if it isn’t aimed in the right direction. Therefore, installation is fairly straightforward. 

First, you will want the camera to have a clear view of a user’s hands and face. This will help you monitor transactions and settle disputes. You also want to try to capture as much of the surrounding area as possible. This can help deter or capture anyone lurking in the background. 

Finally, make sure the area is well-lit to improve the video quality. There is no sense in recording activity if the photo or video is dim, blurred, or obscure. This defeats the purpose of using surveillance for identification.

Do You Need an ATM Security Camera?

Camera systems and video surveillance are extra services and therefore come at an additional cost. If you are just starting out, this might be a feature you add on after you start generating revenue. However, it can also be a beneficial investment to protect your business and your customers. How much is your peace of mind worth?

You might even be fortunate enough to place your ATM machine in a location that already has video surveillance in place. Or, if you have an outdoor ATM machine, it might be in view of cameras of nearby locations. 

Of course, you will want to contact these locations to make sure the cameras are functional. They can be a crime deterrence regardless, but don’t count on them for evidence if they go out of service. You might feel better just having control of your own ATM security camera system so that you can make sure they are always functioning and get real-time data.

Each ATM business is different and each deployer has different needs and budgets. So consider the information in this article and make the decision that’s right for you!